Which users can be added to Shifto?

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Shifto can only be accessed by licensed Jira users. Jira typically stores licensed users in one of the following groups and this is where Shifto looks for users:

• jira-servicedesk-users

• jira-servicemanagement-users

• jira-software-users

• jira-administrators

• administrators

To view your Jira instance's groups please do the following (note that this requires admin access):

1. Click the settings icon on the top left of the screen

   Open

   

    

2. Click User Management

   Open

   

3. Select Groups

4. All groups will then be shown in a table